FAQ's

DO YOU OFFER FREE SHIPPING?

Within the United States, we offer free shipping on subscriptions and any order over one-sleeve of gum.  Outside of the United States, shipping is charged at the first-class USPS rate.  We’re always looking for ways to lower shipping costs!

HOW CAN I CONTACT CUSTOMER SERVICE?

Email us any time at [email protected] and we'll get back to you within 24 hours. You can also call us at 800-262-4027.

WHAT IS YOUR RETURN POLICY?

We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund. 

HOW DO I CHANGE OR CANCEL MY SUBSCRIPTION?

You can change the timing of your shipments or cancel your subscription by reaching out to our Customer Experience team at

or calling 800-262-4027.

Please

if you are experiencing issues – we’ll do everything we can to keep you as a happy customer.

 

ORAL HYGIENE QUESTIONS

IS CHEWING GUM GOOD FOR ORAL HEALTH?

Yes!  According to the American Dental Association “Clinical studies have shown that chewing sugarless gum for 20 minutes following meals can help prevent tooth decay. Look for chewing gum that delivers a variety of therapeutic agents that could provide additional benefits to those provided by the ability of gum to stimulate saliva flow.”1 Based on this science, military personnel receive 2 pieces of xylitol gum with each meal, because it helps oral health when you can’t brush. Remember, chewing gum does not replace brushing.

WHAT IS GINGIVITIS?

Gingivitis is a common and mild form of gum disease (periodontal disease) that causes irritation, redness and swelling (inflammation) of your gingiva, the part of your gum around the base of your teeth. It's important to take gingivitis seriously and treat it promptly. Gingivitis can lead to much more serious gum disease called periodontitis and tooth loss.

The most common cause of gingivitis is poor oral hygiene. Good oral health habits, such as brushing at least twice a day, flossing daily, and getting regular dental checkups, can help prevent and reverse gingivitis.

WHAT IS PLAQUE?

Dental plaque is that soft, sticky film that builds up on your teeth and under your gums throughout the day. And guess what? It contains millions of bacteria! When you eat—especially carbohydrates or sugar—you’re not the only one getting a meal, so are the bacteria on your teeth. After “eating,” these bacteria produce acids that erode your tooth enamel and cause cavities.

That’s why good daily oral hygiene is essential to preventing tooth decay and protecting your smile from the bacteria in plaque. To prevent plaque buildup, remember to brush at least twice a day and floss once a day. Drinking water and chewing CONFADENT after meals and snacks can also help!

WHAT IS TARTAR?Tartar is what accumulates on your teeth when plaque is not removed. If plaque is left on your teeth for too long, it will harden into tartar and is much more difficult to remove. In fact, tartar can only be removed by a dental professional–you can’t get rid of it with regular brushing and flossing. Tartar removal is one of the reasons that visiting your dentist every six months is so important!

Plaque buildup that hardens into tartar can cause more than just cavities. It can cause tooth discoloration and sensitivity as well as gum recession and periodontal disease. To reduce plaque buildup and tartar from forming, make sure you are brushing and flossing daily.

WHAT CAUSES BAD BREATH?

Bad breath, medically called halitosis, can result from poor dental health habits and may be a sign of other health problems. Bad breath can also be made worse by the types of foods you eat and other unhealthy lifestyle habits.

WHY DO POOR HABITS CAUSE BAD BREATH?

If you don't brush and floss 

 daily, food particles can remain in your 

, promoting bacterial growth between teeth, around the gums, and on the tongue. This causes bad breath. Chewing CONFADENT gum – with the FDA approved active ingredient CPC – can help reduce bacteria.

Smoking or chewing tobacco-based products also can cause bad breath, stain teeth, reduce your ability to taste foods, and irritate your gums.

WHAT IS DRY MOUTH?

We all need 

 to moisten and cleanse our mouths and digest food. Saliva also prevents infection by controlling bacteria and fungi in the 

.  Chewing CONFADENT gum promotes saliva production.

When you don't make enough saliva, your mouth gets dry and uncomfortable. Fortunately chewing gum can help against dry mouth, also called xerostomia.

WHAT CAUSES DRY MOUTH?

Side effect of certain medications: Dry mouth is a common side effect of many prescription and nonprescription drugs, including drugs used to treat depression, anxiety, pain, allergies, and colds (antihistamines and decongestants), obesity, acne, epilepsy, hypertension (diuretics), diarrhea, nausea, psychotic disorders, urinary incontinence, asthma (certain bronchodilators), and Parkinson's disease. Dry mouth can also be a side effect of muscle relaxants and sedatives.

Side effect of certain diseases and infections: Dry 

can be a side effect of medical conditions, including Sjögren's syndrome, HIV/AIDS, Alzheimer's disease, diabetes, anemia, cystic fibrosis, rheumatoid arthritis, hypertension, Parkinson's disease, stroke, and mumps.

Side effect of certain medical treatments: Damage to the salivary glands, the glands that make saliva, can reduce the amount of saliva produced. For example, the damage could stem from radiation to the head and neck, and chemotherapy treatments, for cancer.

 

PRODUCT QUESTIONS

HOW DOES BAKING SODA HELP WHITEN TEETH?

Baking soda, or sodium bicarbonate, is composed of a chemical compound that makes it a great mild abrasive. It is this same abrasiveness that effectively removes surface stains from your teeth and make them appear whiter. While it does an excellent job of removing surface stains, if your goal is to remove deeper, older stains, then see your dentist or use a product that was specifically created for whitening teeth. Chewing CONFADENT gum, with baking soda, supports your overall teeth whitening regimen.

WHAT IS CPC? IS IT SAFE?

Short for Cetylpyridinium Chloride, CPC – found in many common mouth washes – has won FDA approval for its safety and effectiveness and can significantly improve and maintain oral health. CPC keeps bacteria from growing so it reduces gingivitis, controls plaque, and keeps halitosis at bay. Recommended by dental professionals, CPC is safe for long-term use as a beneficial and powerful component of any oral care routine.

HOW OFTEN SHOULD I CHEW CONFADENT?

To receive maximum benefit, we recommend chewing CONFADENT after eating and drinking, to clean your mouth and teeth, and maintain your mouth’s pH balance.

DO I STILL HAVE TO BRUSH MY TEETH EVEN IF I CHEW CONFADENT?

YES, it is recommended you brush your teeth two times per day. In between brushings, when water or clean facilities are not available, chewing CONFADENT gum gives you the opportunity to practice good oral care from the time you brush your teeth in the morning until the time you brush your teeth in the evening.